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How to Report a Pet Food Complaint

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Clinical Signs of Illness

The information below is taken from FDA’s website.  The link to their site is: http://www.fda.gov/AnimalVeterinary/SafetyHealth/ReportaProblem/ucm182403.htm

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c Diane Rich 2013

The new rules will be open for public comment for 120 days, and would be adopted as law within 60 days after the comment period closes. They would apply to all domestic and imported animal food, including pet food, pet treats, animal feed, and the raw ingredients that make those products.

That means, for instance, that the producers of chicken, corn and sweet potato jerky treats made in China and blamed for the deaths of 600 pets and illnesses in about 3,600, will have to meet strict new requirements before their products can be sold, officials said.

FDA has always had rules in place that prohibit adulterants in pet food. That’s why the agency has issued company-initiated recalls for salmonella-tainted bird food, for instance, or dog food contaminated with aflatoxin, a naturally occurring mold by-product.

But, until now, there’s been no requirement that companies analyze the potential food safety hazards of their products or that they follow current good manufacturing practices, or CGMPs, that specifically address animal food.

You can report complaints about a pet food product electronically through the Safety Reporting Portal  or you can call your state’s FDA Consumer Complaint Coordinators.

Please have as much of the following information available when submitting your complaint:

Consumers often transfer dry pet food into other containers for easier handling.  If possible, please save the original packaging until the pet food has been consumed.  The packaging contains IMPORTANT information often needed to identify the variety of pet food, the manufacturing plant, and the production date.  

  • Exact name of the      product and product description (as stated on the product label)
  • Type of container      (e.g. box, bag, can, pouch, etc.)
  • Product intended to be      refrigerated, frozen, or stored at room temperature
  • Lot number – This      number is often hard to find and difficult to read.  It is stamped      onto the product packaging and typically includes a combination of letters      and numbers, and is always in close proximity to the best by/before or      expiration date (if the product has a best by/before or expiration      date).  The lot number is very important as it helps us determined      the manufacturing plant as well as the production date.
  • Best by, best before      or expiration date
  • UPC code (also known      as the bar code)
  • Net weight
  • Purchase date and      exact location where purchased.
  • Results of any      laboratory testing performed on the pet food product
  • How the food was stored, prepared, and      handled

Description of the problem with the product.  Examples include:

  • Foul odor, off color
  • Swollen can or pouch, leaking container
  • Foreign object found in the product.

If you think your pet has become sick or injured as a result of consuming a pet food product also provide information about your pet, including:

  • Species (dog, cat, rabbit, fish, bird, other)
  • Age, weight, breed, pregnant, spayed/neutered
  • Previous health status of pet
  • Any pre-existing conditions your pet has
  • Whether you give your  pet any other foods, treats, dietary supplements or drugs
  • How much of the suspected product your pet normally consumes
  • How much of the “suspect” product was consumed from the package?
  • How much of the product you still have
  • Clinical signs exhibited by your pet (such as vomiting, diarrhea, lethargy)
  • How soon after consuming the product the clinical signs appeared
  • Your veterinarian’s  contact information, diagnosis and medical records for your pet
  • Results of any diagnostic laboratory testing performed on your pet
  • How many pets consuming the product exhibited clinical symptoms
  • Whether any pets that consumed the product are not affected
  • Whether your pet spends time outdoors unsupervised
  • Why you suspect the pet food caused the illness

Speaking Woof,
Diane
Diane Rich Dog Training, LLC
www.spokesdog.com
askdiane@spokesdog.com
www.twitter.com/spokesdog

 


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